From the Walt Disney World News and written by: Michele
For those of you who have been waiting for more details on the new Disney Genie service, today’s the day! We have a launch date and info on how much it’s going to cost you for premium rides and faster lines. Keep scrolling for the FAQ section at the bottom, it’s helpful! Here’s all the info I got directly from Disney!
What a week! “The World’s Most Magical Celebration” at Walt Disney World Resort is in full swing, as we kicked off the 50th anniversary festivities on Oct. 1 with all-new experiences and countless magical moments.
Now, we’re gearing up for yet another milestone: We’re excited to share that the previously announced Disney Genie service will launch on Oct. 19 at Walt Disney World Resort!
Available for all of our guests right in the My Disney Experience app, the complimentary Disney Genie service offers new features that let you create your best Disney day. These features include a personalized itinerary creator that effortlessly and smartly maps out an entire day inspired by the things you tell us you love – helping you make the most of your park time so you can have more fun.
Similar to a navigation app on your phone, Disney Genie continues to update your itinerary from morning to night as the day changes, so you can stay spontaneous and go with the flow – whether you need a nap, encounter an unexpected rain shower or want to take a detour for a Mickey ice cream bar.
Many of you have asked about how this cool new technology works. Behind the scenes, the app is capable of magically evaluating thousands of possible itineraries in seconds – so you don’t even have to think about it! Disney Genie puts guests at the center of the experience by prioritizing ways to:
• Reduce time in lines while keeping in mind your top picks
• Pace your day with experiences you’ll enjoy – and haven’t already done yet
• Build around your existing plans like dining reservations and Park Hopper® preferences
Disney Genie uses our 50+ years of knowledge and expertise in how guests visit our parks to make the experience better for everyone.
With this launch, we’ll also be introducing the Lightning Lane entrance. Available for purchase through our Disney Genie+ add-on at more than 40 attractions – or individually, “a la carte” at some of our most highly demanded attractions – the Lightning Lane entrance can save you time waiting in line. Click below for a first look at the list of current attractions with Lightning Lane entrances and info on pricing.
As a reminder, attractions continue to offer a traditional standby queue or from time to time, a virtual queue may instead be used at select attractions, like right now at Remy’s Ratatouille Adventure.
To get ready for the launch, we’ve got you covered with all the information you need to know before you go – visit DisneyGenie.com for more details. Our Guest Experience Team will also be available throughout all four theme parks to assist you, and be sure to head over to planDisney for expert tips from the panelists.
Disney Genie service will come at a later date for Disneyland Resort, so stay tuned to the blog for future updates!
FREQUENTLY ASKED QUESTIONS
1. What is Disney Genie?
A: Launching Oct. 19 at Walt Disney World Resort, Disney Genie is a complimentary and convenient new digital service in the My Disney Experience app designed to create your best Disney day. Disney Genie service will maximize your park time, so you can have more fun. It includes a personalized itinerary feature that will quickly and seamlessly map out an entire day.
2. What other new options are you introducing as part of the rollout of Disney Genie?
For even more convenience and flexibility, there are two other options for enjoying our theme parks, through a queue we are introducing called the Lightning Lane entrance that also saves you time in line.
3. Why is Disney introducing Disney Genie/Genie+?
A: We’re always looking for ways to improve the guest experience – no matter how or when our guests choose to visit. Guests tell us they want planning to be easier, they want more control and flexibility, and they want tools that help them make decisions about their visit. We’ve listened to their feedback and designed Disney Genie to help guests get even more from their day at the parks.
We’ve made significant investments in this new technology, which guides you through our theme parks with tips that can help you reduce time in lines, discover magic around every corner and take the guesswork out of “what’s next.”
4. Can all guests use Disney Genie, or do they have to pay for it?
A: Disney Genie service is complimentary for all guests visiting Walt Disney World Resort via the My Disney Experience app. Additional options to select arrival times for the Lightning Lane entrance will be available for purchase, including the Disney Genie+ service and individual, “à la carte” selections, subject to limited availability.
5. What features are part of Disney Genie service?
A: Disney Genie service conveniently brings together all-new features and existing offerings such as:
• Personalized itinerary planning
• Continually updated tip board
• Forecasted future wait times for attractions
• Virtual assistant
• Mobile order
• Restaurant wait list, check-in and reservations
6. What is the pricing for individual, “à la carte” purchases?
A: Prices will vary by date, attraction and park. For example, Lightning Lane entrance to Remy’s Ratatouille Adventure will be $9 per person on Oct. 19 and $11 per person on Oct. 23. As another example, on both those dates, Lightning Lane entrance to Expedition Everest will be $7 per
person – while Star Wars: Rise of the Resistance will be $15 per person. Throughout the year, prices may be lower on some days and higher on other days. This option may be purchased at up to two different attractions each day.
7. Will there still be traditional standby and virtual queues?
A: All attractions will continue to be available as either virtual queues or traditional queues, so guests can choose to experience the park in the way that is best for them.
What do you think of the new Disney Genie?